Closing the Communication Gap

Vanessa Denha Garmo’s newly published book Conversations That Create the Culture explores how communication — when done with intention, consistency, and humility — shapes organizational culture, employee engagement, and the bottom line. Drawing on more than 25 years of experience in communications, leadership coaching, and organizational strategy, Garmo introduces the concept of a communications assessment or audit as a practical, non-intimidating tool to identify gaps, clarify messaging, and strengthen both internal and external relationships. Through real-world examples, personal reflection, and relatable storytelling, she shows how communication disconnects can quietly erode trust, morale, and productivity if left unaddressed.

Structured as an interactive workbook built around 11 key insights, the book guides leaders to assess communication channels, consistency, culture, and alignment with organizational goals. Garmo underscores that communication is relational, not transactional — shaping everything from workplace conversations to executive leadership in moments of crisis.